Warranty
Quintro Healthcare provides a 12 month warranty on all products supplied by us. The warranty covers manufacturing defects only and does not extend to damage caused by general wear and tear, misuse or natural events.

When the Warranty Starts
The 12 month warranty starts from the date you sell the product to your customer, not the date of our invoice to you.

You have up to 6 months from the date of our invoice to sell the product. If it’s sold after that, the warranty period starts 6 months from our invoice date. In all cases, warranty cover ends no later than 18 months from the date of our invoice.

Lodging a Warranty Claim
If a product you’ve supplied has a manufacturing defect, please contact us with:

• Proof of your customer’s purchase date, such as a copy of their receipt or invoice
• A description of the fault, with photos where possible

If proof of sale can’t be provided, the warranty period will be calculated from the date of our invoice to you.

What We Will Do
Our team will assess your claim and may ask for further information or photos. If the defect is covered, we will repair, replace or credit the product, at our discretion.

Returns of Unsold Stock
Unsold stock can be returned for a credit or exchange within 14 days of delivery, provided it is unused and in its original, resaleable packaging with all accessories. Return freight is your responsibility unless the return is due to our error.

Hygiene Products
For hygiene reasons, we can’t accept change-of-mind returns on products that come into contact with the body. This includes, but is not limited to, compression wear, braces and supports, continence products and cushions. This doesn’t apply where a product is faulty, unsafe or not as described.

Please note: This policy does not affect your rights under the Australian Consumer Law.